Delivery & Collection Information


Delivery & Collection Information

Royal Mail

All of our orders for Niwaki tools will be sent by Royal Mail straight to your door. In the near future this option will be available for selected irrigation orders.

Architectural Plants Delivery By Us

All orders that include Niwaki ladders will be delivered by us in our Architectural Plants Lorry or Luton Van to your curb side. At times we may need to use a reputable 3rd party courier service and would inform you if this was the case. We pride ourselves on our level of care with all orders, safely loaded and delivered on time to you. Once your order is completed and received, our sales team will be in contact to confirm a suitable delivery date. 24 hours before your delivery, we will call to confirm your delivery time slot. In the near future this will also cover any orders including selected irrigation, all pots and selected plants.

Collection From Our Nursery

After 24 hours of completing your order it will be ready for collectionYou will see a calendar on your order confirmation page and confirmation email, where you can select a suitable date for collection: between 9am-10 am or 3 pm to 4pm. Orders will be kept on hold for a period of 2 weeks. If you cannot collect within this time please call us: 01798 879213.

Consult Our Team

At any point during your online experience, if you are not sure about the items you are looking to purchase we strongly advise you to consult our sales team. We are advocates of not rushing sales, making sure our customers have made the best suitable choices and feel absolutely happy with their selection.

You can either phone us before starting to add to your basket on 01798 879213 or upon checkout, select the ‘Unsure About Your Order’ payment option and this will send our sales team your order wish list. Our sales team will then contact you within 48 hours to discuss any queries you may have regarding your selection or delivery options.